The privacy of your data – and it is your data, not ours! – is a big deal to us. We will only ever access your account to help you with a problem or squash a software bug. We will never open any uploaded files unless you ask us to. We log all access to all accounts by IP address, so we can always verify that no unauthorized access has happened (for as long as the logs are kept).
When you sign up for MySlice, we ask for your name, company name, and email address so we can send invoices, updates, and other essential information. We will never sell your personal information to third parties, and we won’t use your name or company in marketing statements without your permission, either.
When you write MySlice with a question or to ask for help, we will keep that correspondence, and the email address, for future reference. When you browse our marketing pages, we will track that for statistical purposes (like for measuring conversion rates and to test new designs). We also store any information you volunteer, like surveys, for as long as it makes sense.
The only times we will ever share your information:
MySlice won’t hand your data over to law enforcement unless a court order says we have to. We flat-out reject requests from local and federal law enforcement when they seek data without a court order. And unless we’re legally prevented from it, we’ll always inform you when such requests are made.
All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted. Data isn’t encrypted while it’s live in our database (since it needs to be ready to send to you when you need it), but we go to great lengths to secure your data at rest – you can read more about that on our security page.
When you cancel your account, we will ensure that nothing is stored on our servers past 30 days. Anything you delete on your account while it’s active will also be purged within 30 days (up until then it’s available in the trash can).